Terms of service

Welcome to The Jawdropping Company. These Terms of Service govern your use of our website and the purchase of products and services from us.

By accessing our website, placing an order, making a payment or using our services, you agree to these Terms of Service and any other policies referenced on our website.

Please review these terms carefully before placing an order.

🛍️ ORDERS & ACCEPTANCE

All orders are subject to availability and acceptance by The Jawdropping Company.

We reserve the right to decline, cancel or limit an order where reasonably necessary, including in cases of product unavailability, incorrect pricing, suspected fraud, inability to fulfill the requested design or delivery requirements, or circumstances outside our reasonable control.

If we are unable to fulfill an order that has already been paid for, we will contact you and provide an appropriate resolution, which may include a refund.

💳 PRICING & PAYMENT

All prices are displayed in Canadian dollars (CAD)unless otherwise stated.

Applicable taxes, delivery charges and other applicable fees will be shown or communicated as part of your order.

Full payment may be required before we begin preparing or customizing an order.

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been confirmed and paid for unless a clear pricing error has occurred.

💳 BILLING & ORDER INFORMATION
You agree to provide current, complete and accurate purchase, billing and contact information for all orders placed with us.

We reserve the right to refuse or cancel an order where we reasonably believe the payment, billing or order information is inaccurate, incomplete, unauthorized or potentially fraudulent.

🌸 FLOWERS, AVAILABILITY & SUBSTITUTIONS

Flowers and other natural products vary according to season and availability. Images displayed on our website and social media are intended to represent the overall style and design of our work but may not always be reproduced identically.

If a particular flower, colour, greenery, wrapping or decorative element is unavailable, we may make an appropriate substitution of equal or greater valuewhile maintaining the intended style and colour palette as closely as reasonably possible.

Please review our Disclaimer & Policies page for additional information regarding substitutions and natural variations.

🎁 CUSTOM & PERSONALIZED ORDERS

Customers are responsible for ensuring that all information supplied for customized orders is accurate, including names, dates, messages, colours, quantities and other personalization details.

Once production has begun, changes or cancellations may not be possible.

We are not responsible for errors resulting from incorrect information provided by the customer.

💵 MONEY BOUQUETS & CASH GIFTS

Where an arrangement includes cash, the requested cash amount is separate from our design, labour, materials and other service charges.

Customers are responsible for confirming the requested cash amount and denominations before production begins.

Customized money arrangements may be subject to additional terms communicated at the time of ordering.

🚚 DELIVERY

Customers are responsible for providing complete and accurate recipient information, including the recipient’s name, address, telephone number and any relevant access instructions.

Delivery times are estimates unless we expressly agree otherwise. Although we make reasonable efforts to accommodate requested delivery times, an exact delivery time cannot be guaranteed.

Additional charges may apply where redelivery is required because of incorrect information, recipient unavailability, restricted access or another circumstance outside our reasonable control.

Please review our Delivery & Pickup page for our current delivery areas, cutoff times and delivery procedures.

🏡 PICKUP

The Jawdropping Company primarily operates as a delivery-based flower and gift business.

Customer pickup is not currently offered as a standard checkout option. Any exceptional pickup arrangements must be approved by us in advance.

For privacy and security reasons, our residential business address is not publicly disclosed. Any necessary collection instructions will be communicated privately to customers with confirmed arrangements.

✏️ CANCELLATIONS, RETURNS & REFUNDS

Cancellations, returns, replacements and refunds are governed by our Refund Policy.

Because many of our products are fresh, perishable, customized or prepared specifically for an individual customer, some orders may not qualify for cancellation or refund once preparation has begun.

Please review our Refund Policy before placing your order.

⏰ REPORTING ORDER ISSUES

Any quality or fulfillment concerns regarding fresh flowers or other perishable products should be reported to us within 24 hours of delivery or pickup, together with photographs and relevant order information.

We will assess reported concerns according to the circumstances and our Refund Policy. 

This reporting timeframe does not limit any rights or remedies available to customers under applicable law.

🎈 BALLOONS & DELICATE PRODUCTS

Balloons and certain decorative products can be affected by temperature, weather, handling and environmental conditions.

Once an order has been successfully delivered or collected in satisfactory condition, The Jawdropping Company is not responsible for subsequent damage resulting from improper handling, extreme temperatures, sharp objects or other circumstances outside our reasonable control.

📷 PHOTOGRAPHY & PRODUCT IMAGES

Product photographs are provided for illustrative purposes. Because our products are handcrafted and often incorporate natural materials, the finished product may vary slightly from photographs.

We may photograph our completed work for our website, portfolio, advertising or social-media channels. We will not intentionally display private card messages or personally identifying customer information.

🌿 PRODUCT CARE & RESPONSIBILITY

Fresh flowers are perishable products. Their lifespan depends on factors including flower variety, temperature, environment and aftercare.

Customers and recipients are responsible for appropriate care after successful delivery or pickup.

Any care instructions provided with an order should be followed for best results.

⚠️ ALLERGIES & SAFETY

Customers are responsible for informing us of known allergies or special requirements before placing an order.

Flowers, plants, balloons, packaging and decorative materials may present risks to children or pets and should be handled appropriately.

Products are not intended for consumption unless expressly identified as edible.

🌐 WEBSITE INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and current. However, occasional errors relating to descriptions, prices, availability or other information may occur.

We reserve the right to correct errors and update information where reasonably necessary.

🚫 PROHIBITED USES
You may not use our website or services for any unlawful or fraudulent purpose, attempt to interfere with the security or operation of our website, transmit malicious code, or use our content in a way that infringes the rights of The Jawdropping Company or any third party.

©️ INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website—including our original photographs, written content, graphics, branding and designs—is owned by or licensed to The Jawdropping Company and may not be reproduced, copied or commercially used without permission, subject to applicable law.

⚖️ LIMITATION OF LIABILITY

To the extent permitted by applicable law, The Jawdropping Company will not be liable for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection law.

🔗 THIRD-PARTY SERVICES

Our website or ordering process may use or link to third-party services, including payment processors and delivery providers.

Their services may be governed by their own terms and privacy policies. We are not responsible for the operation of third-party websites or services except to the extent required by applicable law.

⚖️ SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

⚖️ GOVERNING LAW
These Terms of Service and any separate agreements through which we provide products or services will be governed by and interpreted in accordance with the applicable laws of British Columbia and Canada.

📄 ENTIRE AGREEMENT
These Terms of Service, together with our Refund Policy, Disclaimer & Policies, Delivery & Pickup Policy, Privacy Policy and any other policies posted on our website, constitute the agreement between you and The Jawdropping Company regarding your use of our website and purchase of our products and services.

📝 CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our products, services, business practices or legal requirements.

The version available on our website at the time an order is placed will generally apply to that order.

📩 CONTACT US

If you have questions about these Terms of Service, please contact The Jawdropping Company using the contact information provided on our website.

By using our website or placing an order with us, you acknowledge that you have read and agree to these Terms of Service.