Disclaimer & policies

At The Jawdropping Company, every order is prepared with care and attention to detail. Because many of our products are handcrafted, customized and made with fresh or seasonal materials, slight variations may occur. Please review the following policies before placing your order.

🌸 FLOWER AVAILABILITY & SUBSTITUTIONS

Flowers are seasonal products, and availability may vary. While we make every effort to recreate the arrangement shown or requested, certain flowers, colours or greenery may occasionally be unavailable.

When necessary, we reserve the right to make appropriate substitutions of equal or greater value while maintaining the overall style, colour palette and value of your arrangement as closely as possible.

🎨 PRODUCT APPEARANCE

Every arrangement is handcrafted, which means no two pieces will be completely identical. Flowers may naturally vary in size, shade, shape and stage of bloom.

Colours may also appear slightly different in photographs due to lighting, photography and screen settings. We make every effort to create your order as closely as possible to the product description and reference photographs. However, we reserve the right to substitute certain elements when necessary due to availability. 

We are committed to creating beautiful arrangements using fresh, quality flowers available at the time of your order.

Fresh flowers are natural and perishable products, and their lifespan and appearance can vary. If you experience an unexpected issue with your arrangement, please contact us within 24 hours of delivery or pickup so we can review your concern and determine an appropriate resolution.

🎁 CUSTOM & PERSONALIZED ORDERS

Customers are responsible for providing accurate names, messages, spellings, dates, colours and other personalization details when ordering.

Please review all information carefully before submitting your order. Once work has begun on a customized or personalized item, changes may not be possible.

🎈 BALLOONS

Balloon float times vary depending on balloon type, size, environmental conditions and handling. We cannot guarantee an exact float duration after an order has been collected or successfully delivered.

Please keep balloons away from excessive heat, sharp objects and extreme temperatures.

💵 MONEY BOUQUETS & CASH GIFTS

For orders incorporating cash, the amount of money included in the arrangement is separate from our design, materials and service charges.

Customers are responsible for confirming the cash amount and denomination required for their order before production begins.

✏️ CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible.

Because flowers, materials and personalized items may be purchased or prepared specifically for your order, changes, cancellations or refunds may not be available once preparation has begun.

💐 FRESH FLOWERS

Fresh flowers are perishable and their lifespan varies depending on the flower variety, environment and aftercare.

Once an arrangement has been successfully delivered or picked up, proper care becomes the recipient’s responsibility. Following the flower-care instructions provided with your order will help your flowers last as long as possible.

📦 ORDER ACCURACY

Please review your order information carefully before checkout. Customers are responsible for ensuring that contact information, delivery details, recipient information, personalized messages and requested dates are correct.

Incorrect information may result in delays or additional delivery charges.

📸 PHOTOGRAPHY & SOCIAL MEDIA

We may photograph arrangements and products we create for portfolio, website or social-media purposes. Personal information, card messages and other identifying customer information will not be intentionally displayed.

⚠️ ALLERGIES & SAFETY

Some flowers, plants, foods or gift items may present allergy or safety concerns. Customers are responsible for informing us of known allergies or special requirements before ordering.

Flowers, floral materials, balloons and decorative accessories are not intended for consumption unless specifically stated otherwise and should be kept away from small children and pets where appropriate.

💕 OUR COMMITMENT

We take pride in creating every Jawdropping order with care. If you experience an issue with your order, please contact us as soon as possible so we can review the situation and work toward an appropriate resolution.

By placing an order with The Jawdropping Company, you acknowledge and agree to the applicable policies stated above.