Shipping policy

Shipping & Local Delivery Policy

At The Jawdropping Company, we believe receiving flowers and gifts should feel just as special as ordering them. We offer thoughtfully prepared floral arrangements and gifts with local delivery seven days a week, including same-day delivery when available.

🚚 DELIVERY AREAS & FEES

We provide local delivery throughout Surrey and selected surrounding communities in the Lower Mainland.

Delivery fees vary depending on the destination and are calculated at checkout for eligible addresses.

We currently offer local delivery rather than traditional nationwide or international shipping. Customers ordering from outside Canada are welcome to purchase gifts for recipients within our eligible delivery areas.

🌸 SAME-DAY DELIVERY

Same-day delivery is available Monday through Sunday, subject to product availability, order volume, delivery capacity, and the recipient’s location.

Same-day order cutoff: 1:00 PM (Pacific Time).

Same-day delivery may be available in Surrey, Vancouver, Burnaby, Richmond, and White Rock.

Orders placed after 1:00 PM may be scheduled for the following day or another available delivery date.

We recommend ordering ahead for customized arrangements and busy occasions, including Valentine’s Day, Mother’s Day, graduations, and major holidays.

⏰ DELIVERY TIMES

Our standard delivery window is 12:00 PM–7:00 PM (Pacific Time).

We make reasonable efforts to accommodate preferred delivery times, but exact delivery times are not guaranteed unless expressly confirmed by us.

For time-sensitive orders, please contact us at least one day in advance at hello@thejawdroppingcompany.ca to discuss available arrangements.

💌 SURPRISE DELIVERIES

Planning a surprise? We love making those moments special!

Please provide the recipient’s full name, complete delivery address, and accurate phone number, along with any relevant building access or delivery instructions.

If necessary, we may contact the recipient to coordinate delivery while keeping the nature of the surprise discreet.

❗ UNSUCCESSFUL DELIVERIES

Customers are responsible for providing accurate and complete delivery information.

If delivery cannot be completed due to an incorrect address, recipient unavailability, restricted building access, or another circumstance outside our reasonable control, additional delivery charges may apply if redelivery is possible.

If an unsuccessful delivery results from an error attributable to The Jawdropping Company, please contact us so we can arrange an appropriate resolution.

🏡 PICKUP

The Jawdropping Company primarily operates as a delivery-based business. 

Customer pickup is not currently available as a standard checkout option. Any exceptional pickup arrangements must be approved in advance.

For privacy and security reasons, our residential business address is not publicly displayed. Any necessary collection instructions will be provided privately to customers with confirmed arrangements.

💕 QUESTIONS ABOUT DELIVERY?

We’re always happy to help!

The Jawdropping Company

Surrey, British Columbia, Canada

Email: hello@thejawdroppingcompany.ca

Phone: +1 604-283-2585

Please contact us before placing your order if you have questions about delivery availability, special requests, or time-sensitive arrangements.