Privacy policy

Last updated: October 10, 2026

The Jawdropping Company operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Jawdropping Company is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

Payment Information and Processing

We accept payments through Shopify Payments and Interac e-transfers.

When customers pay by credit or debit card, payments are processed through Shopify Payments and its payment processing partners. We do not directly receive or store customers’ complete payment card numbers or security codes.

For Interac e-transfers, we may receive and retain information such as the sender’s name, email address, transaction reference, payment amount, and payment confirmation details for order verification, accounting, and recordkeeping.

We use payment-related information to process transactions, confirm payments, manage refunds, prevent fraud, maintain financial records, and comply with applicable legal obligations.

Payment service providers may process personal information in accordance with their own privacy policies and security practices.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising.

    We may use personal information to promote The Jawdropping Company’s products, services, special offers, seasonal collections, and events. Where permitted by applicable law, we may send promotional communications by email or other electronic channels. We obtain consent when required and provide customers with a way to unsubscribe from promotional messages. Customers may withdraw their marketing consent at any time by using the unsubscribe option or contacting us directly. We may also use website activity information, cookies, and similar technologies to understand how customers interact with our store, measure advertising performance, and provide relevant advertisements through platforms such as Instagram and Facebook. Our website is powered by Shopify, which may process customer information to provide analytics, advertising, personalization, and other enhanced services, as described in the Relationship with Shopify section of this Privacy Policy. Where required by applicable law, we provide customers with choices regarding non-essential cookies, personalized advertising, and the use or disclosure of their personal information for marketing purposes. We do not use gift recipients’ contact information for promotional marketing without appropriate consent.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the date this Privacy Policy was last updated, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Gift Recipients and Local Deliveries

When you place an order for delivery to another person, we may collect the recipient’s name, delivery address, phone number, delivery instructions, and any personalized messages you provide.

We use this information to prepare, coordinate, and complete your order, including arranging delivery through third-party courier services such as Uber Courier or other delivery partners.

We share only the information reasonably necessary for delivery with our delivery partners.

Personalized messages and gift details may be included with your order as requested. We do not use gift recipients’ contact information for promotional marketing without appropriate consent.

Security and Retention of Your Information

At The Jawdropping Company, we recognize the importance of protecting our customers’ personal information and take reasonable steps to safeguard it against unauthorized access, disclosure, loss, misuse, or alteration.

Our website is powered by Shopify, which provides security features for online transactions and customer information. We also use third-party service providers for payment processing, order management, and delivery fulfillment.

Although we take reasonable precautions to protect personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected. When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and recordkeeping requirements.

Customers may contact us using the details provided in this Privacy Policy to ask questions about how their information is stored, protected, or retained.

Your Rights and Choices

At The Jawdropping Company, we respect your privacy and your rights concerning your personal information.

Depending on applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA), you may have the following rights:

Access to Personal Information

You may request access to the personal information we hold about you, subject to applicable legal exceptions.

Correction of Personal Information

You may request that we correct inaccurate or incomplete personal information in our records.

Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

Deletion of Personal Information

You may request deletion of your personal information. We will review such requests and delete information where required or appropriate under applicable law. Certain information may need to be retained for legal, accounting, tax, or legitimate business purposes.

Marketing Preferences

You may unsubscribe from promotional emails using the unsubscribe link provided in our marketing communications or by contacting us directly.

Unsubscribing from marketing emails will not prevent you from receiving essential transactional communications, such as order confirmations, payment updates, and delivery notifications.

Exercising Your Privacy Rights

To request access to, correction of, or deletion of personal information, or to raise a privacy concern, please contact us using the information provided in the Contact section of this Privacy Policy.

We may request reasonable information to verify your identity before processing a request. We will respond within the timeframes required by applicable law.

You may also exercise certain privacy rights relating to information processed by Shopify through https://privacy.shopify.com/en.

Complaints

If you have concerns or complaints about how The Jawdropping Company collects, uses, stores, or discloses your personal information, please contact us using the information provided in the Contact section of this Privacy Policy.

We will review your concerns and respond within a reasonable timeframe, in accordance with applicable privacy laws.

If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC), which oversees compliance with British Columbia’s Personal Information Protection Act (PIPA).

Website: https://www.oipc.bc.ca

International Transfers

The Jawdropping Company operates in British Columbia, Canada. However, some of the third-party platforms and service providers we use, including Shopify and payment processing providers, may process or store personal information outside Canada.

As a result, customer information may be transferred to or accessed from other countries, including the United States, where different privacy laws may apply.

We take reasonable steps to use service providers with appropriate privacy and security safeguards.

Where required by applicable law, we provide information about international processing and comply with applicable requirements concerning the transfer of personal information across borders.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

For questions about this Privacy Policy, how we handle personal information, or requests to access, correct, or delete your personal information, please contact:

The Jawdropping Company
Surrey, British Columbia, Canada
Email: hello@thejawdroppingcompany.ca
Phone: +1 604-283-2585

We are an online-based floral and gifting business serving customers through our website and other ordering channels.